Fotb24 Privacy Policy — Our Commitment to Protecting Your Data

We collect various types of information when you register and use our services at Fotb24. Data comes from three main sources — what you provide directly, what is collected automatically, and what we receive from third parties.

What You Provide Directly:

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Residential address and postal code.
• NID or passport details for identity verification.
• Payment method details (bKash/Nagad number, bank account).
• The content of conversations when you contact customer support.

Automatically Collected Information:

• IP address and device type (mobile/desktop).
• Browser type and operating system.
• Date, time, and duration of site visits.
• Logs of pages visited on the site.
• Gaming history and transaction records.
• Cookie and local storage data.

Fotb24 uses your data only for specific, legitimate purposes. No information is used for unnecessary ends. A full list of how we use your data is provided below.

Please note — we rely on your consent for promotional communications. You may withdraw that consent at any time.

Fotb24 never sells your personal data. However, limited information may be shared with trusted parties under certain circumstances.

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, and banking partners.
• KYC Verification Service: Approved third-party services may be used for identity verification.
• Legal Authorities: We are required to provide information upon a valid court or government authority order.
• Security Partners: Limited information may be shared with security experts to prevent fraud and cyberattacks.
• Business Transfer: Users will be notified in advance in the event of a company merger or acquisition.

Fotb24 uses cookies on its website and app. Cookies are small text files stored on your device that help improve site functionality and user experience.

• Essential Cookies: Required for login sessions, security verification, and core platform operations.
• Analytics Cookies: Used to understand site traffic and usage patterns.
• Preference Cookies: Used to remember your language, theme, and other preferences.
• Marketing Cookies: Used to show relevant offers — this can be turned off.

You can delete existing cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may affect certain site features.

Fotb24 follows the highest industry standards to protect your data. Our security infrastructure is built across multiple layers.

• 256-bit SSL/TLS encryption applied to all data transfers.
• Database encryption — stored data is encrypted as well.
• Two-factor authentication (2FA) — to keep your account secure.
• Regular security audits and penetration testing.
• Access Control — only authorized personnel can view your data.
• 24/7 security monitoring with detection of unusual activity.
• Regular data backups and a disaster recovery plan are in place.

As a Fotb24 user, you have several important rights over your own data. Contact our support team to exercise any of these rights.

We will endeavor to respond to any rights request within 30 days of receipt. Complex cases may take up to 90 days, and you will be informed in advance if that applies.

Fotb24 does not retain your data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For as long as your account is active, and for a minimum of 5 years after closure (for legal compliance).
• Transaction records: A minimum of 7 years in compliance with anti-money laundering regulations.
• KYC Documents: Between 5 and 10 years as required by legal obligations.
• Customer Support Conversations: 3 years after last contact.
• Marketing Preferences: Until consent is withdrawn.
• Website Logs: Up to 12 months.

All Fotb24 services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

Age is verified at registration and reconfirmed during the KYC process. If we discover that a minor has registered by mistake, the account will be closed immediately and all collected data will be deleted.

Fotb24 may update this Privacy Policy from time to time. We will notify you in different ways depending on the nature and significance of the changes.

• For minor changes, only the "Last Updated" date at the top of the page will be revised.
• A notification will be sent to your registered email address for any significant changes.
• Continuing to use the platform after changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

Previous versions of the privacy policy are available upon request. The version currently on this page is always the one in effect.

For any privacy-related questions, requests, or concerns, please contact our Data Protection Team.